Privacy Policy

The My Utility Connection website is owned by My Utility Connection Limited, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by My Utility Connection and also provides the reasons why we must collect certain personal data about you. In addition, this Privacy Policy tells you what to expect us to do with your personal information. Therefore, you must read this Privacy Policy before using the My Utility Connection website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit My Utility Connection, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Moreover, we collect the personal data you provide to us (including but not limited to name, surname, address, telephone number, email, payment information, etc.) during registration to be able to:

• manage and fulfil our service agreement
• contact you in relation to services offered or supplied
• provide you with service updates
• manage our ongoing relationship with you
• provide sales and marketing material

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organisation, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us by email at contact@myutilityconnection.co.uk.

Lawful bases:

Our lawful bases for collecting or using personal information to provide our services, service updates and for marketing purposes are:

• Consent: Specific consent has been provided by you to process your personal data. It is your legal right to withdraw this consent at any time.
• Contract: We need to communicate with you to fulfil our service obligations
• Legitimate interest: Our service allows for the recording of information which may be personal in nature. This information is either recorded by us, obtained from publicly available sources or is submitted by our customers directly. This information may relate to our individual customers or to others they are connected with. This information is in our legitimate interest and is collected and stored in order for us to provide the service to our customers. The effective delivery of our service relies on technology and systems which may be subject to outages or upgrades from time to time. As such, it is important that we collect and store personal information such as email, phone and address details to keep our customers informed of any service issues. The information stored, along with customer purchasing history, may be used by us for marketing purposes to identify current and future customers who we believe will commercially benefit from our service.

How long we keep information:

Personal data is held for seven years.

Who we share information with:

We may share Personal Data with our third party service providers to support our websites, products, and services. For example, we use service providers for data hosting, application development, marketing, sales support and customer support. We may need to share your information with service providers to provide information about products or services to you. Examples may include providing you with the service requested by you, analyzing data or performing statistical analysis on your use of the Subscription Service or interactions on our websites, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, developing and improving the product and services, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information in this way, we explicitly require the third party service providers to acknowledge and adhere to our privacy and data protection policies and standards.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Your data protection rights:

Under data protection law, you have rights. If you are a European resident, these include:

• The right to be informed.
• The right of access - You have the right to ask us for copies of your personal data.
• The right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• The right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
• The right to restrict processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• The right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• The right to object - You have the right to object to the processing of your personal data in certain circumstances.
• The right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
• Rights in relation to automated decision-making and profiling.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us by email at contact@myutilityconnection.co.uk.

Sharing information outside the UK:

Please note that your information might be transferred outside of the UK and Europe, including but not limited to Canada and the United States. Where necessary, we and our data processors may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorised access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. We remind you to be mindful of your role in protecting your own privacy, and encourage you to use strong passwords and avoid sharing personal information online.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy policy. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO at the following address:

Contact information:

If you would like to contact us to understand more about this Privacy Policy or concerning any matter relating to individual rights and your Personal Information, you can do so by email contact@myutilityconnection.co.uk.